Returns Policy for Permanent Collection Furniture

We hope your Wilkinson & Rivera piece brings joy to your space. If you are not completely satisfied with your purchase, we offer a straightforward returns policy for our permanent collection furniture. See below our eligibility terms for returns:

• Returns are accepted within 14 days of delivery.

• Items must be in their original packaging and in a re-saleable condition.

• Proof of purchase is required.

Unfortunately, we cannot accept returns for items that:

• Are custom-made or bespoke.

• Have been assembled or installed.

• Show signs of use or damage.

• Were purchased as ex-display sales.

Ex-display sales are final and do not qualify for returns. We ensure that all imperfections and signs of wear are thoroughly documented through photographs and descriptions prior to purchase. By completing the payment, you acknowledge the condition of the item as presented.

How to Return

To initiate a return, please contact us in writing via email at sales@wilkinson-rivera.com within 14 days of delivery. A member of our team will respond within 48 hours to guide you through the next steps.

Returns should be sent to: Wilkinson & Rivera, Arch 24, Hartland Road Arches, London, NW1 8HR.

Please note that the cost of return shipping is the responsibility of the customer, unless the item is faulty or damaged.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, a refund will be processed within 7 working days, excluding any original shipping fees.

Damaged or Faulty Items

We take great care in crafting and packaging our furniture. That said, accidents can happen. Upon delivery, please inspect your item thoroughly. Any damage sustained during delivery is insured and we will arrange a replacement. In the event of damage, please contact us within 48 hours with photographs of the item, and we will provide an updated lead time for your replacement. After this time, Wilkinson & Rivera cannot be held responsible for goods no longer in our care.

Natural Material Disclaimer

Our furniture is made using natural wood, celebrated for its unique grain patterns, knots, and colour variations. These characteristics are inherent to the material and not considered defects. Additionally, minor changes may occur to timber due to environmental factors like temperature and humidity. Returns will not be accepted on the basis of natural wood variations or climate-related adjustments. We always offer care instructions to prevent these events from occuring.

For any further questions, please feel free to contact us.